Why is my promo code not working?
Promo codes are only valid on full-priced items and may not be used during sitewide promotions. If you obtained a new customer promo code during one of our sitewide sales, you can save your code to use on your next full-priced order.
What Methods of Payment do you accept?
We accept credit cards (Visa, MasterCard, Discover, and American Express, PayPal, and AfterPay accounts.
Checks and money orders are not accepted.
Is this set up on a club or automatic shipment?
We do offer a Subscribe & Save option on all products. If you prefer to receive products as a one-time shipment, simply choose the "One Time Purchase" option on the product page when ordering.
If you do select Subscribe & Save, your order confirmation will note the shipping interval (e.g. Delivery every 30 days) and you will receive a separate email with a link to your customer portal where you can manage your subscription.
If you've enrolled in Subscribe & Save, you may cancel at any time by choosing the cancellation option in your Subscibe & Save customer portal. Or by Contacting Customer Service.
Defective Products or Wrong Shades?
If a product arrives damaged or defective or you are not satisfied with the shade you received, please contact Customer Service. For the fastest resolution, please include your name, phone number, and order number when you submit your request.
What shade do I select?
For AirBrush and AirTint products, we recommend choosing a shade similar to your current foundation. We also offer a shade finder tool on the product page (click the "Find My Shade" button located below the "Add to Cart" button) and shade charts for all AirBrush products, or you can visit our Find Your Shade page for product and shade recommendations.
For My Color Self-Adjusting Foundation, we recommend choosing the shade that most closely matches your skin tone. It does not need to be a perfect match because this foundation will adjust to your skin tone as it's blended into your skin.
For Magic Minerals Powder, Magic Minerals Baked Bronzer, CoverAge Concealer, and AirCushion Concealer, we recommend choosing the shade that is closest to your skin tone. Some people prefer to go a shade lighter for concealer. Magic Minerals products, specifically, will self-adjust to your skin tone so you simply need to choose a close match.
What is in the Coverage Rollerball?
The product inside the CoverAge Rollerball contains all of the same ingredients as CoverAge Concealer, but without the tint, so it will appear clear to the skin.
The shade on the Airbrush foundation is not the right match?
The color of the AirBrush, AirTint, and AirGlow bottles is not indicative of the shade of the product. Please try the product before requestsing a return or exchange. For best results, apply the product to a Kabuki Brush. Do not spray the product directly on your face (with the exception being the AirFinish Setting Spray which SHOULD be sprayed on the face). We have found that sprayiing directly on the face often uses more product than necessary and can give you a heavier look and feel. The product should feel light on your face when applied correctly.
If you have tried the product and the shade is not a good match, please contact customer service within 30 days of receiving your order for a return or exchange. Customer Service can be reached from our Contact Us page.
I don’t remember the shade I bought?
You can find the shade on the bottom of the can or on the back of the product.
Is the product animal tested?
No animal testing is performed on any of our products.
How do I apply the AirBrush Product?
- Shake the can for five seconds
- Hold the bottle two inches away from brush head
- Spray two sprays directly on to your Kabuki Brush
- Apply the foundation onto to your face in circular motions
- For buildable coverage; gently dab the foundation onto areas for desired coverage
AirPrimer Liquid Silk Spray
- Shake can well
- Hold the bottle two inches away from brush head
- Spray one to two sprays onto your Kabuki Brush
- Apply the primer onto your face
AirFinish Setting Spray
- Shake can well
- Close your eyes
- Hold can 6-8 inches away from your face and evenly spray directly onto the face in a z formation
- Touch up and refresh during the day with a mist or two
When do you apply the Coverage Roller Ball?
Apply the Rollerball to your under eye area before applying the Coverage Concealer to enhance your look. It can also be used separately to refresh your under eye area any time of day.
My AirBrush Product Won't Spray?
If it will not spray, please try the following:
1.Shake the bottle for 30-45 seconds
2.Press very firmly on the center of the cap to break the inner seal (please try this at least 2-3 times if it doesn't immediately spray)
3.Be sure you are pressing in the center directly where you see a circular indent on the spray cap.
If you continue having issue, please contact Customer Service.
How do I clean my brushes?
We recommend cleaning your kabuki brush at least once a week to prevent buildup of product. - Wet the bristles with lukewarm water.- Place a drop of makeup brush cleanser or mild soap (baby soap works well) into the palm of your hand.- Gently massage the tips of the bristles in your palm.- Rinse the bristles. - Squeeze out the excess moisture with a clean towel.- Reshape the brush head. - Let dry completely before next makeup application.
What is your return policy?
If for any reason you’re not satisfied with your shipment, you are entitled to a full refund*within 30 days of your purchase.
All Jerome Alexander products come with our 30-day, money-back satisfaction guarantee. For any questions about our products, orders, or returns, please contact Customer Service.
*Original shipping and handling is not refunded. If you choose to return the product we ask that you cover the return shipping charges.
Places where products cannot be shipped?
At this time, we ship products within the Continental US and are not able to ship products to AK, HI, or any US territories. We also do not ship to countries outside of the US. Because many of our products are aerosol, there are restrictions on where and how they can shipped. We are evaluating ways in which we can expand our shipping area in the future.
If you are located in Canada, we do have a distributor who offers select products at https://buyairbrush.ca/.
When will I receive my order?
Orders are shipped via United States Postal Service, and delivery is generally between 7-10 business days. If you have not received your order within 10 business days, please contact Customer Service.
Retail Customer Returns?
If you have purchased from a retailer (i.e. store such as CVS, Rite Aid, Walgreens, Walmart or other location) and want to return your product, please direct your return to the retailer where you purchased from.
If you have purchased from Amazon, please submit a return request through the Amazon website.