Questions & Help

support@jeromealexander.com

Customer Service

1.888.886.6304

Hours of Operation

M-F 10:00 AM - 8:00 PM EST

Frequently Asked Questions

Check out some of our most commonly asked questions. Still can’t find what you’re looking for? Reach out to us below!

When will I receive my order?

Orders are shipped via United States Postal Service, and delivery is generally between 7-10 business days. When your order is shipped, you will receive an email from support@jeromealexander.com with your tracking information. If you have an account on our website, you can also log in to check the status of your order.

If you have not received your order within 10 business days, please contact Customer Service.

What shade do I select?

For AirBrush and AirTint products, we recommend choosing a shade similar to your current foundation. We also offer a shade finder tool on the product page (click the "Find My Shade" button located below the "Add to Cart" button) and shade charts for all AirBrush products, or you can visit our Find Your Shade page for product and shade recommendations.

For My Color Self-Adjusting Foundation, we recommend choosing the shade that most closely matches your skin tone. It does not need to be a perfect match because this foundation will adjust to your skin tone as it's blended into your skin.

For Magic Minerals Powder, Magic Minerals Baked Bronzer, CoverAge Concealer, and AirCushion Concealer, we recommend choosing the shade that is closest to your skin tone. Some people prefer to go a shade lighter for concealer. Magic Minerals products, specifically, will self-adjust to your skin tone so you simply need to choose a close match.

Still Need Help?

Please allow 24-48 hours for a Jerome Alexander customer representative to get back to you. Need help sooner? Please give us a call during our posted working hours.