You have 30 days to return your Jerome Alexander products for a full refund less shipping and handling charges. If you choose to return your product, please contact Jerome Alexander Customer Service at 888-886-6304 (during our normal business hours of 10:00 AM – 10:00 PM, Monday to Friday) to receive an “RMA” number (customer order #).
Please package up your order and return it to the address below. Please be sure to include the RMA # on the outside of the package and include your name and contact information:
15820 Euclid Avenue
Chino, California 91708
General Frequently Asked Business Questions
When will I receive my order?
-Orders are shipped via United States Postal Service, and delivery is generally between 7-10 business days; Canadian shipments may take up to 5 days longer
Is this set up on a club or automatic shipment?
-We do not automatically offer any type of automatic shipping programs, although we are in the process of reviewing their benefit to our customers; If you love your product, please feel free to reorder directly from the website or by contacting Customer Care.
What Methods of Payment do you accept?
-We accept credit cards (Visa, MasterCard, Discover, and American Express, and PayPal accounts
-Checks and money orders are not accepted
Retail Customer Returns?
-If you have purchased from a retailer (i.e. store such as CVS, Rite Aid, Walgreens, or other location) and want to return your product, please direct your return to the retailer where you purchased from.
Defective Products or Wrong Shades?
-If a customer’s product arrives damaged or defective, they will be shipped a replacement at no charge. -Shade issues happen mostly with the AirBrush product. Customers may make keep what they have and be shipped a replacement shade, but only the Foundation spray (not primer or brush)
General Product FAQ’s
What shade do I select?
-Your selection of shade should be based on what you normally wear
-In the case of AirBrush where there are 8 shades available; Please view the visual on jeromealexander.com where you can see shades exhibited with models to better determine your selection
How do I apply the AirBrush Product?
-For both the Primer and Foundation, spray the brush supplied for the AirBrush system around an inch or so away to avoid the spray getting on vanity or clothing.
What is in the Coverage Roller Ball?
-The product inside the roller ball contains all of the same ingredients as Coverage, but without the tint, so it will appear clear to the skin.
When do you apply the Coverage Roller Ball?
-Apply the roller ball to your under eye area before applying the Coverage Concealer to enhance your look.
The Coverage concealer is too light?
-At this time, we only have the medium shade available. With concealers, we recommend using a shade within 1-2 shades of your natural skin tone. The medium is between light and dark and should blend to provide you the coverage to hide dark circles under your eyes.
The shade on the Airbrush foundation is not the right match?
-We ask that you try the product before returning/exchanging it; The shade on the can sometimes can be misleading;
My Airbrush Foundation and or Primer will not spray?
-If it will not spray, please try the following: The bottles have an inner seal and sometimes it doesn't get broken on the first (or few attempts) We ask that you please try the following and if you still cannot get it to spray, let us know and we can arrange to replace the can for you.
1.Shake the primer bottle for 30-45 seconds 2.Press very firmly on the center of the cap 3.Be sure you are pressing in the center directly where you see a circular indent on the spray cap.
Questions about Jerome Alexander Shipping
Places where products cannot be shipped?
-We can ship all products to the 50 United States with the exception of the Airbrush Foundation Kit – Foundation, Primer, and Finishing Sprays - (which cannot be shipped to Alaska or Hawaii)
-In addition, the Airbrush Foundation Kit cannot be shipped to Canada, Puerto Rico, and the Virgin Islands
-We cannot ship any products outside of U.S. territories or Canada (to any overseas country)
-No products can be shipped to PO boxes
Can I purchase products in the UK?
-Limited products can be purchased at our British distributor’s site: