30 Day Satisfaction Guarantee • Free Shipping on $49+ orders!

Once your order ships, you will receive an email directly from our warehouse with your tracking information. Shipping notification will be sent from noreply@mfals.com. Please note that orders are shipped via United States Postal Service, and delivery is generally between 7-10 business days. Due to Covid-19, we have been experiencing some delivery delays. Orders placed Monday - Thursday normally ship on the following business day. Order placed Friday - Sunday normally ship on Monday. If you have not received your order within 15 business days, please contact Customer Service at 1-888-886-6304 or click here to email Customer Service: Contact Us.

Contact Customer Care

Please allow 24-48 hours for a Jerome Alexander customer representative to get back to you. Need help sooner? Please give us a call during our posted working hours.

Customer Service:

1-888-886-6304 

Hours of Operation:

Monday-Friday, 10:00 AM -10:00 PM Eastern Time

Mailing Address

Jerome Alexander

Customer Service

15820 Euclid Avenue

Chino, California 91708

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