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Once your order ships, you will receive an email directly from our warehouse with your tracking information. Shipping notification will be sent from Please note that orders are shipped via United States Postal Service, and delivery is generally between 7-10 business days. Due to Covid-19, we have been experiencing some delivery delays. Orders placed Monday - Thursday normally ship on the following business day. Order placed Friday - Sunday normally ship on Monday. If you have not received your order within 15 business days, please contact Customer Service at 1-888-886-6304 or click here to email Customer Service: Contact Us.

Contact Customer Care

Please allow 24-48 hours for a Jerome Alexander customer representative to get back to you. Need help sooner? Please give us a call during our posted working hours.

Customer Service:


Hours of Operation:

Monday-Friday, 10:00 AM - 8:00 PM Eastern Time

Mailing Address

Jerome Alexander

Customer Service

15820 Euclid Avenue

Chino, California 91708

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