Shipping & Customer Service Update
Covid-19 has impacted shipping and delivery timelines.  All orders are shipped from our warehouse in California, and we do our best to ensure timely delivery.  If you require assistance regarding the status of an order, please email  We are temporarily unable to receive inbound customer service calls, but an agent will be available to call you, if requested. We value your business and appreciate your understanding at this time!

Contact Customer Care

Please allow 24-48 hours for a Jerome Alexander customer representative to get back to you. Need help sooner? Please give us a call during our posted working hours.

Copyright © 2020, Inc. All rights reserved.